RentRover Terms of Service

Last Modified: September 24, 2024

Welcome to RentRover! We are excited that you have chosen to join RentRover and know that we can grow together. We tried our best to make these terms of service as simple to understand as possible, aligning with our mission of transparency. You do not need to be an attorney to understand these terms as such. Please reach out to us with any questions or concerns you may have and we will happily clarify any point.

Best regards,

The RentRover Family

---

 

RENTROVER'S PROPERTY MANAGER TERMS OF SERVICE

PREAMBLE

BY ACCEPTING THIS AGREEMENT ELECTRONICALLY BY CLICKING A BOX INDICATING YOUR ACCEPTANCE, BY ENTERING INTO AN ORDER FORM OR BY ACCESSING OR USING THE SERVICES OR THE PLATFORM, YOU AGREE TO THE TERMS AND CONDITIONS SET OUT IN THIS AGREEMENT. PLEASE READ CAREFULLY PRIOR TO ACCEPTANCE, SINCE ACCEPTANCE OF THIS AGREEMENT IS A CONDITION TO USE OF THE SERVICES, AND IF YOU OR THE LEGAL ENTITY THAT YOU REPRESENT (AS APPLICABLE) DOES NOT AGREE, YOU MAY NOT USE THE SERVICES OR THE PLATFORM.

DEFINITIONS

As used in the body of this Agreement, but not including its attachments, schedules, and agreements incorporated by way of reference:

"Agreement" or "these Terms of Service" means, as may be updated by RentRover from time to time in its sole and absolute discretion, these Property Manager Terms of Service, including all attachments, schedules, and agreements incorporated by way of reference.

"RentRover's Content" means all source and object code, databases, functionality, software, website designs, audio, information, video, text, photographs, and graphics made available by RentRover via the Services to (a) Customer and/or (b) any User.

"Customer's Data" means any of Customer’s, Customer's Users, as well as other individuals’ listed inside of a Customer’s RentRover account, personal data, credit data, transaction data, system data, or other data, feedback, that Customer and/or User(s) own(s), accept(s), utilize(s), process(es), and/or collect(s) from another person or entity and/or submit(s) and/or provide(s) to RentRover and/or add(s) to the Platform in the course of using the Services.

"Customer" means the company, entity, or individual responsible for creating or maintaining an account with RentRover and registered as the account owner. Also referred to as “You” and “Your” in this Agreement.

"Designated Director(s)" means any person(s) designated by Customer to register for the Services, additional Properties (as detailed in Section ‎10), or otherwise administer Customer’s (and its Users’) use of and/or access to the Services.

"Properties" means the number of total units of Customer’s commercial, residential, or other real estate that are added to the Platform by Customer or at Customer’s request.

"RentRover" means RentRover Inc., a Delaware corporation, and/or its affiliates.

"RentRover’s API" and "RentRover’s API Terms" mean respectively (i) RentRover's application programming interface and any API documentation, updates, or RentRover's API materials made available by RentRover, and (ii) RentRover's API Terms available on our website, which govern the access and use of RentRover's API.

"RentRover Merchant Account(s)" means one or more bank accounts connected to a RentRover software account into which monies are deposited for rents, application fees, contributions, distributions, and the like, or out of which payments are sent, including one or more accounts in connection with the provision of Services under the RapidRent Agreement.

"Effective Date" means the commencement date of this Agreement, as set out in the Order Form, or in the event not included in the Order Form, being the earlier of the dates (1) on which Customer begins using or accessing the Services or (2) the date Customer accepts this Agreement via any of the methods set out in the Preamble.

"Intellectual Property" means copyrights, patents, trade secrets, trademarks, trade names, branding, logos, mask works, service marks, API (application programming interface), or other intellectual property or proprietary rights and any derivatives, corrections, bug fixes, improvements, enhancements, updates, releases, or other modifications.

---

 

THE SERVICE(S)

Use

Subject to Your compliance with this Agreement, RentRover agrees to provide You with use of and access to the Service in the version selected by Customer in the Order Form, as amended from time in accordance with this Agreement.

Term

This Agreement shall (1) commence on the Effective Date and (2) shall continue on a monthly or annual basis with auto-renewal at the end of the applicable period unless amended or terminated by either party in accordance with this Agreement.

Access to the Service

Following the Effective Date of this Agreement and Your completion of any other materials as requested by RentRover, RentRover will provide You with instructions on how to access its online customer portal (the “Customer Portal”), through which RentRover provides authorized Customers and Users with access to Services. Once arriving at the Customer Portal, You are requested to provide Your username and password/access code to gain entry into the Customer Portal and Services.

You are exclusively responsible for (1) maintaining the secrecy of Your and Your Users' usernames and passwords and (2) ensuring that Your use of the Service is both compatible with and sufficient for Your needs and requirements.

---

 

PAYMENTS, FEES & CHARGES

Timing & Currency

You agree that all fees and other charges disclosed in an Order Form or elsewhere in RentRover’s Platform are immediately earned, due, and payable upon Your, or as the case may be, Your authorized User’s submission of such Order Form or other affirmative action signifying such acceptance.

Non-Refundable

All fees, charges, and Taxes, including monthly and annual fees, are non-refundable, except as otherwise agreed to in writing by RentRover.

---

 

TERMINATION & SUSPENSION

Termination/Suspension for Convenience

RentRover may, for any reason or no reason, suspend or terminate this Agreement, Your access to, and/or use of Services, effective upon the expiration of the then-current Term, by providing You at least five (5) business days’ written notice (email to the main account holder shall be legally sufficient).

Termination/Suspension for Cause

RentRover may, in its sole and absolute discretion, immediately suspend or terminate this Agreement, Your access to, and/or use of Services, with immediate effect if RentRover believes in its sole discretion that You have breached this Agreement, fail to timely pay an amount due to RentRover, or caused harm to RentRover.